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CapabilityTapHeroBuildingLink
The technologyAI-nativeBuilt in 2024 around AI and the way residents already communicate: text, email or WhatsApp, with nothing to install.Desktop-era platformBuilt in 2002 around desktop software, with updates added to that foundation.
Does it use AI?Yes, throughoutThe AI reads requests, uses your building’s information and writes replies. Hold them for staff approval or let them send automatically; change that choice any time.Not availableA person must read, type, route or answer each request.
How residents use itNo app neededResidents email or text. There is no app to download, login to remember or new habit to learn.App and login requiredResidents must download an app and remember a login. In a typical building, only about one in five do.
Resident requestsAutomaticResidents email or text, and the AI uses building information to answer day or night.Manual entryResidents fill out forms in the app. When they call or email instead, staff retype the request.
Package managementAutomaticScan labels with a phone or tablet to log 50 packages in 5 minutes. Residents receive notifications at acceptance and pickup, with photos at each step.Manual entryStaff type in each package by hand, taking more time as deliveries pile up and creating room for errors.
Resident and unit recordsSelf-updatingEmails about a car, pet or renter update the record. That information supports visitor approvals, parking checks and pet fees.Manual entryStaff type in pets, cars and documents. Records stay current only when someone has time to update them.
Document managementAny size, searchableSearch document contents and let the AI use them to answer questions. Restrict access by role, such as owner-only condo documents and reserve studies.10 MB file limitFiles are capped at 10 MB and searchable only by filename. Their contents are not used by other workflows.
Amenity reservationsAutomaticThe AI follows your rules, books through conversation and handles required payments into the association’s account. Both calendars update automatically.Manual setupStaff complete a 100-checkbox form for each amenity. Residents must use the app to book.
Messaging residentsOne placeSend email and text with saved templates. Target urgent alerts to specific floors or units, or send them building-wide.Separate toolsThree ways to send email plus a separate texting system mean four tools for staff to learn.
Knowing what was sentFull audit logSee what was sent and when, schedule messages in advance and retain a record of every interaction.Not availableNo record of what actually went out and no way to schedule messages in advance.
Automatic follow-upsScheduledSet the schedule once and violation notices or renewal reminders go out on the right dates.Not availableSomeone must remember each follow-up and send it by hand.
Equipment preventative maintenanceAutomaticThe AI maintains service schedules for cooling towers, pool equipment and elevators, and creates the work orders.Not availableMajor equipment is tracked outside the system, on a spreadsheet or from memory.
Collecting paymentsBuilt inResidents pay for fobs, bike stickers and rentals in the system. Funds go directly to the association’s account.Not availableFees must be collected outside the system and matched to records by hand.
