HOA & Condo Management Software with AI Support
The Tenant AI Platform That Simplifies Property Management
Built For:
Manage your property, automate maintenance and amenity request bookings, schedule vendors and keep your team accountable with assistance from artificial intelligence.
Helpdesk Ticketing System for Property Managers
Faster Answers, Happier Residents
TapHero responds instantly to everyday questions about maintenance, reservations, building updates, and more. No delays, no confusion.
Smarter Scheduling & Reservations
Tenants can easily reserve elevators, amenities, parking spaces and more based on association rules. TapHero updates the shared calendars instantly.
Automated Fee & Payment Collection
Recurring fees, one-time charges, and payment reminders can run automatically in the background, with visibility for residents and staff.
Always Available, 24/7 Assistance
TapHero never clocks out. The automated support system handles questions and issues anytime, even after hours, recognizes emergencies and escalate as needed.
Why Tenant Support is So Hard for Property Management Teams
Managing resident support isn’t easy for Property Managers. Requests come in 24/7, often buried in long email chains or scattered across staff members. Without a central ticketing and support system, it’s tough to track issues, assign them quickly, and ensure nothing gets missed, resulting in residents being frustrated and volunteer boards overwhelmed.
You have probably dealt with:
- Lost or forgotten emails, with no tracking
- Residents don't use, or ignore complicated portals
- No accountability for finding solutions or vendors
- Volunteer board members constantly overwhelmed
AI-Driven Service Request Management
for Modern Properties
See how TapHero transforms disorganized emails into AI-managed, trackable help tickets your team can easily manage and resolve.
Step 1 - Request Service
Resident Emails Request
Residents send an email to a dedicated address like yourhoa@taphero.com)
Easy to integrate with your existing support processes
Step 2 - Ticket Created & Assigned
TapHero Creates a Ticket
We automatically generate a unique ticket number and an AI Agent takes over.
Email is automatically synced from your existing support email addresses.
Step 3 - Track, Resolve and Report
Request Tracked and Resolved
AI automatically routes, assigns, updates, tracks, and often resolves each request.
TapHero’s AI instantly turns every resident request into a tracked ticket and keeps progress updated automatically.
TapHero Features
Simplify How You
Manage Your Community
Collect dues and payments, automate tenant onboarding, schedule amenities, handle maintenance requests, vendor COI’s, generic information requests and so much more! TapHero’s AI organizes it all through a simple, self-managed system.
Resident requests are automatically converted into tracked service tickets using TapHero’s AI.
Smart Ticket Management and Routing
Requests are read, prioritized, and routed instantly using intelligent automation. Simple questions like pool hours are answered immediately by AI.
Performance Tracking & Accountability
Real-time insights reveal response times and team performance through AI analytics.
Collect Dues and Fees for Special Uses
Payments, reminders, account balances and fee schedules are handled automatically with smart AI tools.
Bookings are managed and double reservations prevented through automated intelligence.
Dispatch Maintenance and Service Orders
Repair requests are assigned instantly to the right team member or vendor using AI.
Templates & Response Automation
Smart templates and AI-powered replies reduce response time for common issues, general rules & CC&R requests.
Centralized & Preapproved Vendor Management
Vendor performance and compliance are tracked automatically with intelligent automation.
Automated Delivery Tracking & Notification
Replace manual package logs with a centralized system that records every delivery and automatically notifies residents.
Property Managers and Condo Associations 💜 TapHero
"TapHero has completely transformed our operations. It handles repetitive resident questions instantly with AI, freeing the management team to focus on improving the property. The time and cost savings have been incredible, and our service levels have never been higher, and we replaced Clickpay along the way."
Tanzi F.
900 Biscayne Bay Miami, FL
"Traditional building management software was difficult for our residents to use. We couldn't believe TapHero offered AI property management software, but it was a no brainer for us to try and I'm glad we did. We now can provide our residents the service they deserve."
Steve H
Springfield, MA
"Before TapHero, we juggled resident requests through scattered emails and outdated management tools. Now, every request is logged, tracked, and assigned automatically without anything slipping through the cracks. Our HOA board is thrilled, and residents are finally seeing faster, more consistent service that costs us nothing."
Kat B
New Smyrna, NY
Request a Demo of TapHero’s AI Property Management Software
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Frequently Asked Questions
TapHero’s Tenant AI Platform was built to simplify community management through smart automation. Here are answers to the questions we get most often.
TapHero is the Tenant AI Property Management Platform. A low cost, AI-powered help desk and ticketing platform for HOAs, condo boards, and property management teams. It helps organize and track resident service requests in one centralized system, giving managers better visibility and control without added complexity.
Our AI automatically reads resident messages, creates service tickets, routes them to the right person, and updates progress in real time. It eliminates manual tracking so managers can focus on solving issues, not sorting through inboxes.
TapHero is purpose-built for HOA and condo boards, community managers, maintenance coordinators, small landlords, and management companies that want an easier, AI assisted, and centralized way to manage resident requests and vendor communication.
Most property management tools are complex and difficult to use. TapHero focuses on simplicity by using AI to organize and manage service requests in one place. It gives property managers automation, reporting, and transparency without adding unnecessary friction.
Yes. TapHero logs every maintenance request, assigns vendors, and monitors completion times automatically. AI analytics reveal which vendors respond fastest and which issues occur most often.